All Stem products show a Batch No on the base of the products which pertains to their shelf life, ie all products have a 2 year shelf life before opening with the exceptions of the Refining Massage Oil, Rejuvenating Face Oil and Perfect Complexion Masque which all have a 3 year shelf life.

The PAO (period after opening) recommendation is 6 months.

There is no need to keep the products in the refrigerator, but we highly recommend that they be stored out of direct sunshine, for example a bathroom cupboard where ideally this would be below 25C/77F). It is important to protect precious ingredients from light deterioration, whilst maximising product effectiveness and shelf life.   The packaging also helps protect the products, with the dark brown glass helping to protect from the light while the pump heads protect from finger contamination and oxidisation. Should you request your products be left by Australia Post, in the event you will not be home, please ensure that they will not be left for any length of time in an area too hot or cold as this could effect their efficacy. An alternative may be to send to another address where they can be received immediately.

Stem Organics products contain up to 94% certified organic ingredients. Each ingredient that is certified organic is listed as so on the product labels and the website. The labels also state which organic certifying organisation certifies which ingredient.

The colour of the Cleansing Milk is likely to change from time to time due to when the Tangerine essential oils are harvested, because the weather conditions can affect the colour intensity. With each new batch arriving into our warehouse it is likely the colour intensity of the tangerine will change, but the colour makes absolutely no difference whatsoever to the formula.

There is always a possibility of an individual being allergic to one or several ingredients within a product. A low irritant claim does not infer that susceptible individuals will not react adversely. Allergies are very much a personal condition and do not in any way indicate a fault with the substance involved. Natural substances particularly are vulnerable to seasonal and other variations that may contribute to unanticipated reactions. Unfortunately, the only cause open in these situations is to ascertain the exact cause of the reaction and avoid all future exposure. Should an irritation occur discontinue use immediately and seek medical advice.

We highly recommend you do not use the Refining Body Scrub on the face as the larger Natural Cellulose Beads would be too coarse, hence the Smooth Skin Exfoliant, with smaller Natural Cellulose Beads is such a gentle facial scrub, and remains the desired choice for the face.

The effectiveness of the Stem Organics range is testament to our unique signature blend.

Signature ingredients include: Organic Aloe (instead of water as our main ingredient unlike most skincare brands), known for its healing and soothing abilities. Australian Kakadu Plum, one of the highest plant sources of age fighting Vitamin C in the world. Pomegranate, rich with anti-inflammatory, antioxidant-rich polyphenols. Additionally we include other organic and natural skin super nutrients, vitamins, minerals and extracts for their anti-ageing properties.

As we clearly identify the overall percentage of certified organic content in each product, you can be sure we take skin health seriously.