Shipping and Handling
All orders are shipped from our warehouse in Altona North, Victoria, and will be dispatched within 24 hours of receipt of order. Delivery times vary depending on your location and your proximity to a capital city, please see below for delivery rates.
Delivery - Australia
Flat Rate - $8.00 (maximum 4 products per order) - multiple orders accepted
Express Delivery - $15.00 (maximum 4 products per order) - multiple orders accepted
Delivery - New Zealand
Flat Rate - $15.00 (maximum 4 products per order) - multiple orders accepted
DELIVERY OUTSIDE AUSTRALIA AND NEW ZEALAND
Flat Rate - $30.00 (maximum 4 products per order) - multiple orders accepted
Please email us directly to receive a Shipping Quote
Taxes & Duties for International Deliveries
Products imported for personal use under certain monetary amounts are often exempt from taxes or duties charged by the Customs department of many countries. If uncertain please contact your country’s customs organization as Stem Organics is not liable for any tax or duty charged upon you importing product.
Packages that are returned to us and marked as "Return to Sender", "Unclaimed", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to
the customer's credit card on file, less a shipping and handling fee.
What happens if my parcel doesn’t arrive?
Please contact us with your order number and we will track it.
Can I cancel my order after I place it online?
Once your order is placed and your credit card is processed, we are unable to cancel your order.
Pricing and Payment Options
All payments are securely processed by our payment gateway Eway. No credit card information is stored on this website.
We accept payment via Visa, Mastercard, American Express All prices are in Australian Dollars and inclusive of GST.