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Guarantee & Returns


Stem Organics is happy to offer a 30 day, 100% guarantee on all individual products
purchased via this website.

Should you be uncertain as to whether a product will suit you please request a free sample by telephoning 1800 819 566 (from a landline) or 03 9368 0101 (from a mobile)

Prior to purchasing online, we encourage you to read the information listed under every product to help you with making the best choice for your skin type.

In the unlikely event that you find your order contains faulty products, breakages or the wrong product has been sent, please either email us at or telephone 1800 819 566  (from a landline) or 03 9368 0101 (from a mobile) to discuss the problem.


We are only able offer the guarantee and accept returns for orders made through this website. If you have purchased elsewhere please return directly to the Seller. The store credit/ refund is available on 100% of the purchase price of the goods, not including return shipping.

Goods must be received by Stem Organics to the address below within the 30 days.

To complete a return please follow the steps below:

1) Email with the following information and request a
Return Authorisation Number (RAN):

Your Name:
Your Order Number:
Your Order Date:
Return Authorisation Number (RAN): Available by emailing us
Returns Expiry Date: (30 days from date on order form, within which we must receive your package)
Product/s Returned:
Detailed Reason for Return:
Request for either store credit or refund (choose one)

2) Enclose the RAN, your name and order number in the return package and ship to:

Stem Organics Returns
Stem Organics Pty Ltd
PO Box 177
Williamstown VIC 3016

3) Ensure your package will be received by us within 30 days of your order date.
Please note we are unable to refund items that are damaged in transit back to us
due to your insufficient protecting of goods, or failing to close pumps etc.

4) Upon receipt and checking of package we will issue a store credit or a refund to your credit card.



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