Frequently Asked Questions
How can I sample your products?
Please telephone 1800 819 566 (from a landline) or 03 9368 0101 to request a Free Sample.
How soon should I use the product after opening?
All Stem products show a Batch No on the base of the products which pertains to their shelf life, ie all products have a 2 year shelf life before opening with the exceptions of the Refining Massage Oil, Rejuvenating Face Oil and Perfect Complexion Masque which all have a 3 year shelf life. The PAO (period after opening) recommendation is 6 months.
Do I need to keep Stem Organics products in the fridge?
There is no need to keep the products in the refrigerator, but we highly recommend that they be stored out of direct sunshine, for example a bathroom cupboard where ideally this would be below 25C/77F). It is important to protect precious ingredients from light deterioration, whilst maximising product effectiveness and shelf life. The packaging also helps protect the products, with the dark brown glass helping to protect from the light while the pump heads protect from finger contamination and oxidisation. Should you request your products be left by Australia Post, in the event you will not be home, please ensure that they will not be left for any length of time in an area too hot or cold as this could effect their efficacy. An alternative may be to send to another address where they can be received immediately.
Are your products certified organic?
Stem Organics products contain up to 94% certified organic ingredients. Each ingredient that is certified organic is listed as so on the product labels and the website. The labels also state which organic certifying organisation certifies which ingredient.
I have just received my lovely Gentle Cleansing Milk and I noticed that the colour is different to my last bottle. The last one was lighter in colour?
The colour of the Cleansing Milk is likely to change from time to time due to when the Tangerine essential oils are harvested, because the weather conditions can affect the colour intensity. With each new batch arriving into our warehouse it is likely the colour intensity of the tangerine will change, but the colour makes absolutely no difference whatsoever to the formula.
I sometimes have an allergic reaction (usually unexpected) to certain products, do you think there might be anything in Stem Organics I could be allergic to?
There is always a possibility of an individual being allergic to one or several ingredients within a product. A low irritant claim does not infer that susceptible individuals will not react adversely. Allergies are very much a personal condition and do not in any way indicate a fault with the substance involved. Natural substances particularly are vulnerable to seasonal and other variations that may contribute to unanticipated reactions. Unfortunately, the only cause open in these situations is to ascertain the exact cause of the reaction and avoid all future exposure. Should an irritation occur discontinue use immediately and seek medical advice.
What is Stem Organics' Philosophy
We believe everything that you touch, or that touches you, matters. It's not a fashion thing; when Stem Organics creates new products, it's the whole cycle of life we're thinking of.
Discover Organic Youth - everyone wants to look younger, but true beauty is more than skin deep, which is why Stem Organics goes further than traditional skincare. When it comes to skin health, it's no surprise our bodies are instinctively more compatible with natural and organic ingredients.
Organic Youth is about using the best skincare - created with skin, health and life in mind. Look younger, feel younger - on the inside and out. That's why we leave out ingredients often found in traditional skincare formulations that are known to be incompatible with a healthy body.
We replace these ingredients with antioxidant and nutrient rich formulas that soothe, hydrate and rejuvenate the skin for truly healthy, glowing results.
By researching, nurturing and selecting only the purest organic ingredients from Australia and around the world you know the future of real skincare begins with Stem Organics. Enhance your skin, health and life with advanced Australian organics for the modern woman and man.
The skin absorbs up to 60% of what is placed on it. Irritations and constant chemical absorption can be key contributors in premature ageing. Replacing synthetic based skincare products with natural and organic alternatives is one of the best ways to improve the skin's health and overall appearance.
Chemicals absorbed via the skin can accumulate in the body, undermining overall immunity and skin health. With little restriction or regulation almost any ingredient may be added to skincare. Our high proportion of certified organic ingredients, and age fighting antioxidants provide exceptional skincare results to maintain and promote a healthy life, without compromise.
Each one of us has the power to contribute positively to the environment. The Stem Organics contribution begins with research and holistic understanding of product life cycle. This includes the design, use of biodegradable ingredients, minimisation of packaging, enviro printing processes and recyclability.
What Makes Stem Organics Unique
The effectiveness of the Stem Organics range is testament to our unique signature blend.
Signature ingredients include: Organic Aloe (instead of water as our main ingredient unlike most skincare brands), known for its healing and soothing abilities. Australian Kakadu Plum, one of the highest plant sources of age fighting Vitamin C in the world. Pomegranate, rich with anti-inflammatory, antioxidant-rich polyphenols. Additionally we include other organic and natural skin super nutrients, vitamins, minerals and extracts for their anti-ageing properties.
As we clearly identify the overall percentage of certified organic content in each product, you can be sure we take skin health seriously.