Shipping, Handling & Returns
Placing my order
Ensure you have selected in the top left of the website the region/flag your billing address is in. This is either “Australia”,
"New Zealand", "USA" or “International” and will take you to the
correct website with the correct prices and shipping options.
If you are an existing member, just login at checkout to avoid re-entering your contact information. Payment Options
We accept payment via Visa, Mastercard or American Express. Shipping Charges
USA & Canada
1. Free (registered) shipping- orders over $100USD, occurs automatically at checkout.
2. Standard Shipping- via airmail is $9
3. Registered Airmail- $17 (allows for security handling and signed delivery).
4. Sample Kit ships free.
Other Countries
1. Free (registered) shipping- orders over $100USD, occurs automatically at checkout.
2. Registered Airmail- $18 (allows for security handling and signed delivery at most destinations).
3. Sample Kit- ships free. Australia and NZ
Please visit your appropriate website by selecting the correct country flag in the very top left of your screen.
Shipping Time
Please allow 4-8 business days for delivery. If you require a more precise estimate of delivery times view shipping options at checkout or visit the Australia Post website. Despatch
Orders are shipped from our Melbourne, Australia
warehouse. *Orders are processed within 1-3 business days of receiving
them, so
please add this time to expected delivery times.
Taxes & Duties for International Deliveries
Products
imported for personal use under certain monetary amounts are often
exempt from taxes or duties charged by the Customs department of many
countries. If uncertain please contact your country’s customs
organization as Stem Organics is not liable for any tax or duty charged
upon you importing product. Other
Packages
that are returned to us and marked as "Return to Sender", "Unclaimed",
"Attempted Unknown", "Refused", or "Invalid Street Address", will be
credited back to the customer's credit card on file, less the shipping
and handling fee. Returns Policy
In
the unlikely event that you find your order contains faulty products or
breakages please contact us to organise a solution. Please contact us before returning any items as we are unable to accept returns without a return authorization number.
Prior to
purchasing online, we encourage you to read the information listed
under every product to help you with making the best choice for your
skin type. If you have any questions please contact us at orders@stemorganics.com
|
