Shipping and Handling
All orders are shipped from our warehouse in Point Cook, Victoria, and will be dispatched within 24 hours of receipt of order. Delivery times vary depending on your location and your proximity to a capital city, please see below for delivery rates.
Delivery - Australia wide
Spend $0 - $149.99 = $8.50 flat rate
Spend $150+ = FREE Delivery Australia Wide
Express Delivery = $5.00 (needs to be able to be added to both spend amounts)
Delivery - New Zealand
Spend $0 - $199.99 = $15 flat rate*
Spend $200+ = FREE Delivery New Zealand Wide
* Limited time only: NZ customers may use code NZ10 to receive $10 off their orders, reducing delivery fee from $15.00 to $5.00 - please note this code is valid only to a New Zealand address.
Please see below the list of countries Stem Organics currently deliver to.
If you do not see your country listed below please email us directly to request a custom shipping quote.
All International Orders $300+ will receive FREE International Delivery.
For all orders under $300 please see below for rates.
Hong Kong $20
** Limited time only: Singapore customers may use code SING15 to receive $10 off their orders, reducing delivery fee from $20.00 to $5.00 - please note this code is valid only to a Singapore address.
Taxes & Duties for International Deliveries
Products imported for personal use under certain monetary amounts are often exempt from taxes or duties charged by the Customs department of many countries. If uncertain please contact your country’s customs organization as Stem Organics is not liable for any tax or duty charged upon you importing product.
Packages that are returned to us and marked as "Return to Sender", "Unclaimed", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to
the customer's credit card on file, less a shipping and handling fee.
What happens if my parcel doesn’t arrive?
Please contact us with your order number and we will track it.
Can I cancel my order after I place it online?
Once your order is placed and your credit card is processed, we are unable to cancel your order.
Pricing and Payment Options
All payments are securely processed by our payment gateway Eway. No credit card information is stored on this website.
We accept payment via Visa, Mastercard, American Express All prices are in Australian Dollars and inclusive of GST.